Privacy Policy

Runaways Retreat (“Runaways Retreat”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, and protect personal information that we obtain through the Runaways Retreat website (“Website”) or when you interact with us directly.

Personal Information We Collect

Information Needed to Use Our Services

We collect personal information about you when you make a booking, send an enquiry, or otherwise use our services. This may include:

· Contact Information: such as your first name, last name, phone number, postal address, and email address.

· Booking and Payment Details: such as reservation information, payment method, and billing details.

· Identity Verification: if required for your stay or as permitted by law, including a copy of your ID or similar documentation.

Information You Choose to Give Us

You may choose to provide us with additional information, including:

· Preferences and Additional Details: such as arrival time, special requests, or accessibility needs.

· Other Information: information you share through forms, surveys, feedback, or correspondence with us.

· This may include health information if you choose to disclose it (for example, regarding allergies or accessibility).

How We Use Information We Collect

We use personal information to:

· Manage reservations and provide accommodation services.

· Communicate with you regarding bookings, enquiries, and updates.

· Process payments securely.

· Improve our services and website functionality.

· Comply with legal and regulatory obligations.

· Prevent fraud or misuse of our services.

· Personalise your guest experience and respond to your preferences.

Advertising and Marketing

With your consent (where required by law), we may use your personal information to:

· Send promotional messages or updates about Runaways Retreat.

· Provide information about special offers or local experiences.

· Analyse preferences to improve marketing and communications.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Sharing and Disclosure

We only share personal information where necessary to operate our business or as required by law:

· Service Providers: We may share information with trusted service providers (e.g., booking platforms, payment processors, or IT providers) who assist us in delivering our services.

· Legal Requirements: We may disclose information to authorities where required by law or to protect our legal rights.

· Business Transfers: In the event of a business sale, merger, or transfer, your information may be included as part of the transaction.

We do not sell or rent your personal information to third parties.

Your Rights

Access and Correction

You can request access to or correction of your personal information by contacting us.

Deletion

You may request that we delete your personal information, subject to our legal and record-keeping obligations.

Marketing Preferences

You may withdraw your consent to receive marketing communications at any time.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, loss, or misuse.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted on our Website, and continued use of the Website constitutes acceptance of the revised Privacy Policy.

Privacy Policy

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